Connect. Manage. Grow.
Calendar, online booking, till, client record and stock in one package — built around how a salon actually works. So your booking page no longer has to apologise for your software.
We did not invent what goes wrong. We measured eight years of salon data and an existing package, in a working salon.
That clients had better email, because the phone is rarely answered. That they should try “no preference” if they cannot find a slot. That is not poor service — that is a salon making up for its software.
Read word for word on a booking page
“F: illum 30gr 6 + 10gr 5/35 + 20vol.” Years of craft, in a free text field that nothing can be done with: no searching, no deducting from your stock, nothing to show the client. The most valuable thing you know about someone is at once the least usable.
From the client records of a salon with 5,989 clients
A third of a second to move on one day sounds like nothing. Until you do it a hundred times a day, with a client in the chair and the phone against your ear.
Measured: ±330 ms per day navigation, 1.8 s per visit to the calendar
And nobody knows why any more. A delivery that never got booked in, a sale without a counter-entry, backbar use counted nowhere — and a figure quietly slipping below zero.
From a stock list of around 700 deliveries
The calendar at the front desk, booking on your website, the till, the client record with the colour history, your stock, your team’s hours and the figures at the end of the month.
The difference is not in that list — every package has it. It is that HairConnect is built around how a salon works. A colour is 45 minutes of work and 30 minutes of development. During those thirty minutes you are with someone else. HairConnect plans it that way too: the chair is occupied, you are free. Software that does not know this gives you a calendar that does not match your day.
No wait on every click, no full page load when you move from the calendar to the till. The calendar responds at once, even on an iPad that is a few years old.
Online booking that works, confirmations and reminders that go out by themselves, a waiting list that lets people know as soon as a slot frees up, and a call-back request for those who would rather ring.
See per staff member, per service and per month what is happening. Fewer no-shows, fewer gaps in the day, and no sale lost because the product had just run out.
Front desk, backwash, home. The same calendar on four devices at once: what is moved at the front desk shifts straight away on the device at the backwash.
From working on your own to a team of four with a treatment room. Big enough that a paper book no longer does, small enough that you have no wish to hire an IT person.
In the salon we are building with, 46% of appointments come in online. That channel must never falter — and it belongs on your own domain, not on your supplier’s.
Colour, highlights, balayage. If your colour history is the most valuable file you own, it does not belong in a text field that nothing can be done with.
In a package that is slow, or expensive, or both — and who dare not move for fear of losing their history. There is a separate chapter for that.
HairConnect is being built together with a salon in Ghent that is leaving its existing package after eight years. The figures below come from that file — they are not sales figures.
34,390 appointments coming across, from 2018 to today
5,989 client records, colour history per visit included
46% of appointments come in online
±330 ms wait per day navigation in the old package
A demo takes half an hour and is about your calendar, your services and your file — not about a demo account.